Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: January 1, 2024
Overview
At Allstate Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, or use our moving services. By providing your contact information, you consent to receive communications from us via phone calls and text messages.
Information We Collect
Personal Information You Provide
- Full name and contact information (phone number, email address)
- Current and destination addresses for your move
- Moving dates and timeline preferences
- Inventory details and special moving requirements
- Payment information (processed securely through third-party providers)
- Insurance preferences and identification information as required
- Communication preferences and availability times
Automatically Collected Information
- IP address, browser type, and device information
- Website usage data, pages visited, and time spent
- Cookies and similar tracking technologies
- Referral source and marketing campaign data
- Geographic location data (with your consent)
Communication Consent
By providing your phone number and contact information through our website, quote forms, or other communication channels, you expressly consent to receive communications from Allstate Movers, including:
- Phone Calls: We may call you to discuss your moving needs, provide quotes, schedule consultations, confirm appointments, and provide updates about your move
- Text Messages (SMS): We may send text messages for appointment reminders, moving updates, confirmations, and time-sensitive communications
- Email Communications: We will send emails regarding your quote, moving information, and follow-up communications
- Automated Communications: Some calls and texts may be made using automated dialing systems or pre-recorded messages
Important: Message and data rates may apply for text messages. You may receive multiple messages. We will communicate with you during reasonable business hours unless it's an emergency or you've requested otherwise.
How We Use Your Information
Primary Service Purposes
- Provide accurate moving quotes and estimates
- Schedule in-home or virtual consultations
- Coordinate and manage your moving services
- Process payments and handle billing inquiries
- Provide customer support and address concerns
- Send appointment reminders and updates
Business Operations
- Improve our services and customer experience
- Conduct quality assurance and training
- Send promotional offers (with your consent)
- Comply with legal and regulatory requirements
- Prevent fraud and ensure security
- Analyze website usage and marketing effectiveness
Your Communication Choices
You have control over how we communicate with you:
Opt-Out Options
- Text Messages: Reply "STOP" to any text message to unsubscribe from SMS communications
- Email: Click the unsubscribe link in any email or contact us directly
- Phone Calls: Request to be added to our Do Not Call list during any call or contact us
- All Communications: Contact us at privacy@allstatemovers.com to opt out of all non-essential communications
Important Notes
- Even if you opt out of marketing communications, we may still contact you about active moving services
- Opting out may take up to 10 business days to process
- You can update your communication preferences at any time by contacting us
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted partners who assist in delivering our services (background-checked movers, storage facilities, insurance providers, payment processors)
- Communication Services: Third-party services that help us send emails, text messages, or make phone calls on our behalf
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
- Safety and Security: To protect the rights, property, or safety of our company, customers, or others
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Employee training on data protection
- Access controls and authentication
- Data backup and recovery procedures
- Incident response protocols
- Compliance with industry standards
Your Rights and Choices
Access and Control
You have the right to access, update, or delete your personal information. Contact us to exercise these rights or to request a copy of the information we have about you.
Communication Preferences
You can modify your communication preferences at any time, including opting out of marketing communications while still receiving service-related updates.
Cookies and Tracking
You can control cookie settings through your browser preferences, though this may affect website functionality and our ability to provide personalized services.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Customers: Information is retained during the service period and for up to 7 years after completion for business records
- Quote Requests: Contact information is retained for up to 2 years to follow up on potential services
- Marketing Lists: Information is retained until you opt out or request deletion
- Legal Requirements: Some information may be retained longer to comply with legal obligations
Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or need to update your communication preferences, please contact us:
Privacy Officer: privacy@allstatemovers.com
Phone: (888) 322-1607
Mail: Allstate Movers Privacy Office
1218 Corporation Pkwy
Raleigh, NC 27610
For immediate opt-out requests, you can also reply "STOP" to any text message or click unsubscribe in any email.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or text message. We encourage you to review this Privacy Policy periodically.