Important information every customer should know before their long-distance move. Be prepared and avoid common pitfalls.
Understanding your rights and responsibilities when hiring an interstate moving company.
You have the right to receive a written estimate before your move. Binding estimates guarantee the price, while non-binding estimates may change.
You can inspect your belongings before signing the delivery receipt. Don't sign if you notice damage or missing items.
You have up to 9 months to file a claim for loss or damage, and the mover has 30 days to acknowledge your claim.
Your contract with the mover. Keep this document until your move is complete and all claims are resolved.
Detailed list of all items being moved. Check this carefully and note any pre-existing damage.
Keep your written estimate and compare it to the final bill. Question any significant differences.
Understanding your coverage options and what's included in your move.
$0.60 per pound per item
This basic coverage is included at no extra cost but provides minimal protection based on weight, not value.
A 50-pound TV worth $1,000 would only be covered for $30 (50 lbs × $0.60)
Full replacement value
Covers the full replacement value of your belongings. Additional cost but much better protection.
Typically $6-8 per $1,000 of declared value (varies by company and distance)
What you need to know about moving costs, payment methods, and avoiding scams.
Fixed price that won't change unless you add services or items.
Approximate cost that may change based on actual weight and services.
You pay the actual cost or the estimate amount, whichever is lower.
Understanding delivery windows and what to expect during your long-distance move.
A range of dates when your belongings will be delivered. For long-distance moves, this is typically 1-14 business days depending on distance.
Movers arrive, load your belongings, and provide you with a bill of lading and inventory.
Your belongings travel to your new home. You'll receive tracking updates along the way.
You'll receive 24-hour advance notice of your delivery appointment.
Inspect your belongings, check the inventory, and sign the delivery receipt.